Liltmoon Support

Purchases & subscriptions

Manage or cancel

• Open Settings, tap your name, then tap Subscriptions.
• Select Liltmoon to view your options, switch plans where available, or cancel. Apple shows the effective date before you confirm a change.
• Apple’s guide: View, change, or cancel subscriptions.

Restore purchases

• Your membership is tied to the Apple Account used for the purchase. Liltmoon does not have a separate login.
• After reinstalling Liltmoon or moving to a new iPhone, open Profile or the Membership screen and tap Restore Purchases. Use the same Apple Account that made the original purchase.
• If your membership still does not appear, check your connection and Apple Account, wait a moment, then try Restore Purchases again.

Trial, renewal, and billing

• The App Store shows your trial eligibility, price, and renewal terms before you confirm a purchase.
• Unless you cancel before the trial ends, the subscription renews according to the terms shown by the App Store.
• Apple handles payment. Liltmoon never receives your full payment-card details.

Refunds

Apple processes Liltmoon membership payments, so refunds go through Apple — not through a Liltmoon checkout. Canceling a subscription stops future charges; it does not automatically refund the current period.

If you paid and membership does not appear, try Restore Purchases first (see Purchases & subscriptions) with the same Apple Account.

If Liltmoon did not work as expected and you could not use what you paid for, request a refund:

1. On the iPhone you used to pay, open reportaproblem.apple.com.
2. Sign in with the same Apple Account that purchased Liltmoon.
3. Select the Liltmoon membership charge, choose Request a refund, and pick a reason such as It didn’t work as expected.

To stop the next charge, also cancel in Settings → [your name] → Subscriptions → Liltmoon.

Apple reviews each request. If you need help with these steps, email wangtuz29@gmail.com and include the purchase date and whether it was monthly or yearly. Do not send payment-card details, passwords, or Apple Account credentials.

Data on this iPhone (reinstall / new device)

• Night Map, notes, check-ins, and path preferences stay on this iPhone by default. Liltmoon does not currently back them up to the cloud.
• Reinstalling Liltmoon or moving to a new iPhone does not automatically transfer your local night history. Account-based restore is not currently available for Night Map or journals.
• Membership is separate: it follows your Apple Account. Use Restore Purchases after reinstall (see above). Restoring membership does not restore deleted or lost local night records.
• Clear local data (Profile → This iPhone) removes local history and preferences on this device only. It does not cancel App Store membership.
• App Store releases and eligible Internal QA builds may offer optional anonymous feature-count summaries. They are off by default, begin only when you choose to share, and never include notes, identity, or exact event times.

You can review these details in Liltmoon under Profile → Privacy & Help → How your data works.

Feedback & contact

The easiest way to share product feedback is the in-app Send Feedback form under Profile → Privacy & Help. Choose a category, write your message, and optionally add an email address if you would like a reply. Formspree processes the submission on Liltmoon’s behalf.

You can also email wangtuz29@gmail.com. For a technical issue, include your app version, iPhone model, iOS version, and a brief description of what happened.

Do not include payment-card details, passwords, Apple Account credentials, private journal entries, or sensitive health information. Liltmoon is not an emergency or medical support service.

Privacy requests

For a privacy question, or to request deletion of feedback or support correspondence, email wangtuz29@gmail.com with the subject line “Privacy request.”

See also the Privacy Policy and Privacy Choices.